Return and Exchange Conditions
About Our Products
Since natural stones such as coral, jade, opal, rhodochrosite, tourmaline, sodalite, amethyst, apatite, agate, fluorite, pearl and 18k gold plated pieces are used in our collections, contact of accessories with water, perfume, cream and alcohol should be avoided. If it is not avoided, it is natural to experience color loss and wear on the gold plated parts of the products over time.
Delivery
Your orders are sent by Yurtiçi Kargo. Orders ship within 1-4 business days, as handmade items are sold on www.bonjoukstudio.com. Your order will be delivered to your registered delivery address within 2-5 business days, depending on the density of the cargo company.We await bank approval for payments by wire transfer / EFT. In case you choose to pay by wire transfer / EFT, if you fill out the Information Form on the site and send it to us, we can speed up your transactions.
What is the shipping fee?
Free shipping anywhere in the Inland Shipping with Turkey is 12 TL. You do not pay shipping fee for purchases of 250 TL or more.What should I pay attention to when I receive the product?
When receiving your order, be sure to check if there is a problem such as tearing, crushing, wetting in the cargo package. The cargo authority will assist you in case of any problems with the cargo package or its content. In such a case, you should not receive the cargo and keep a report to the cargo authority. The record will facilitate your transactions in the product exchange or refund process.Returns and Exchanges
Refunds or exchanges are not accepted for used products due to hygiene and health issues. If you want to return the purchased product without using it, you must notify us of your return request for the product at hello@bonjoukstudio.com within 7 days of receiving your order, provided that the Hygiene Guarantee label has not been removed.
Due to hygiene reasons, earrings are not exchanged or returned.
You can return the product with its original invoice, complete, with the package undamaged, not used, destroyed, unwashed, not damaged as a result of a misuse, together with the order number. as sender paid You can send it to our address in the contact section within 7 days from the date of purchase.
The return of the products whose original box / package is damaged, the cargo label is affixed on the original box or the products taped with parcel tape are not accepted. The products that come in this way will be sent back to the buyer as they are received.
Shipping costs belong to the customer for optional return transactions. If the shipping fee is not covered by the sender, bonjoukstudio will have the right to deduct the shipping fee from the return price of the product.
You will not pay shipping fee for returns or exchanges caused by an error in the product. In such cases, you can contact us and obtain the required shipping code for our contracted cargo company, Yurtiçi Kargo, from bonjoukstudio and make your cargo shipments on a counter-payment basis.
The product to be returned is examined in detail within one week (7 days) from the day it reaches us. As a result of the examination, if it is determined that the product has not been used, washed, destroyed, damaged, the return is approved and the product price (excluding shipping fee) The fees you pay will be refunded to your credit card or account.
If the product you want to return is defective, your return will be approved and the amount charged from your credit card will be refunded to your credit card. If you have made a money order, the product fee will be deposited into your account.
If the problem in the product is determined as a usage error, the product will be sent back to you as "Buyer Pay" together with the invoice.
If the invoice of the product you want to return is issued on behalf of an institution, it must be sent with the return invoice issued by the institution. Otherwise, the return process cannot be completed.
For refunded products, it may take an average of 15-20 days for refunds to be reflected on your credit card statement, depending on your bank's processes and practices. This process is a special application for each bank and bonjouk studio does not have any right to intervene in this process. You can get detailed information from your bank regarding the delay in the reflection of your return on your credit card statement.
Your other questions from here you can contact us.